97gam Privacy Policy — Your Data, Your Rights, Our Obligations

For the purposes of this Privacy Policy, 97gam (operating the platform accessible at 97gam.net) is the data controller responsible for the personal information collected from and about users of the 97gam platform. As data controller, 97gam determines the purposes and means of processing personal data and bears responsibility for ensuring that processing activities comply with applicable data protection principles.

This Privacy Policy applies to all personal data processed in connection with your registration and use of a 97gam account, your visits to 97gam.net whether or not you hold a registered account, and any communications you initiate with the 97gam support team.

97gam collects several categories of personal data from players and visitors. The scope of data collected depends on your level of interaction with the platform — a registered account holder will have significantly more data held on file than an anonymous visitor. The categories of personal data 97gam may collect are as follows:

97gam does not collect or process sensitive personal data categories such as biometric data, racial or ethnic origin data, religious beliefs, or health information, unless specifically required by a legal or regulatory obligation and disclosed to you at the time of collection.

97gam collects personal data through the following channels and mechanisms:

• Direct submission: Information you voluntarily provide when registering an account, completing identity verification, making a deposit or withdrawal request, contacting customer support, or responding to a promotional communication.
• Automated technical collection: Data collected automatically through cookies, server logs, and tracking technologies when you visit 97gam.net, log into your account, or use any platform feature. This includes IP addresses, device fingerprints, and session behaviour data.
• Payment processors: Transaction confirmation data received from JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank, and other payment service providers when you initiate a deposit or withdrawal on the platform.
• Identity verification partners: Data received from third-party identity verification service providers when 97gam initiates a KYC check on your account in accordance with anti-money laundering obligations.
• Fraud prevention agencies: Risk-related data received from third-party fraud detection and prevention services used to protect the platform and its players.

97gam processes personal data only where a lawful basis for doing so exists. The purposes for which 97gam processes personal data, together with the corresponding legal basis for each purpose, are set out below:

• Account creation and management — necessary for the performance of the contract between you and 97gam (i.e., your account Terms and Conditions).
• Processing deposits, bets, and withdrawals — necessary for the performance of the contract and for compliance with financial transaction obligations.
• Identity verification and age confirmation — necessary for compliance with legal obligations and for the legitimate interest of preventing underage gambling.
• Anti-money laundering (AML) and fraud prevention screening — necessary for compliance with applicable legal obligations and for the legitimate interest of protecting the platform from financial crime.
• Responsible gaming monitoring — legitimate interest in identifying and protecting players who may be experiencing gambling-related harm; also necessary where self-exclusion has been requested.
• Customer support delivery — necessary for the performance of the contract and for the legitimate interest of resolving player queries and complaints.
• Platform improvement and analytics — legitimate interest in understanding how players use the platform in order to improve products and services.
• Direct marketing communications — based on your consent, where you have opted in to receive promotional messages from 97gam. You may withdraw this consent at any time.
• Security and fraud detection — legitimate interest in maintaining the security, integrity, and fair operation of the 97gam platform.

97gam does not sell your personal data to third parties for their own marketing purposes. Personal data is shared with external parties only in the following defined circumstances:

• Payment service providers — JazzCash, EasyPaisa, Raast, 1LINK, HBL, UBL, Meezan Bank, and other payment processors receive the minimum data necessary to process your deposit and withdrawal transactions.
• Identity verification and KYC providers — Third-party identity verification services receive identity data for the purpose of confirming your identity and age in accordance with 97gam's verification requirements.
• Fraud prevention and AML screening services — Risk management service providers receive transaction and identity data to assist in detecting and preventing fraud, money laundering, and other financial crimes.
• Live casino and game providers — Third-party casino game studios and slot providers receive account session data necessary to operate game functionality and maintain fair play records.
• Regulatory and law enforcement authorities — 97gam will disclose personal data to regulatory bodies, law enforcement agencies, or courts where legally required to do so, or where disclosure is necessary to prevent or detect a crime.
• Professional advisers — Legal, financial, and compliance advisers acting on 97gam's behalf may access relevant personal data in the course of providing professional services, subject to confidentiality obligations.

All third parties with whom 97gam shares personal data are contractually required to implement appropriate technical and organisational security measures and to process the data only for the specific purpose for which it was shared.

97gam retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account and identity data — retained for the duration of your active account relationship plus a minimum of five years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Financial transaction records — retained for a minimum of five years from the date of each transaction, as required by applicable financial regulations.
• Betting and gaming history — retained for a minimum of three years following account closure for audit, dispute resolution, and responsible gaming purposes.
• Customer support communications — retained for three years from the date of the relevant interaction, or longer where the communication forms part of an unresolved dispute or legal matter.
• Technical and usage data — retained for up to 13 months from the date of collection for platform analytics and security purposes.
• Self-exclusion records — retained indefinitely to prevent re-registration by a permanently self-excluded player, and for a minimum period equal to the exclusion duration plus five years for temporary exclusions.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

97gam implements a range of technical and organisational security measures designed to protect personal data against unauthorised access, disclosure, alteration, destruction, and accidental loss. These measures include:

• SSL/TLS encryption on all data transmissions between your device and the 97gam platform, ensuring that data in transit is protected from interception.
• Password hashing using industry-standard cryptographic algorithms — 97gam does not store plaintext passwords.
• Two-factor authentication (2FA) via SMS, available as an optional security enhancement on all registered accounts.
• Access controls limiting employee access to personal data on a strict need-to-know basis, with role-based permissions and audit logging of all data access events.
• Regular security assessments of platform infrastructure to identify and remediate vulnerabilities.
• Secure data centres with physical access controls, environmental monitoring, and redundant infrastructure.

97gam uses cookies and similar tracking technologies on the 97gam.net platform. A cookie is a small data file placed on your device by a website you visit. The categories of cookies used by 97gam are as follows:

• Strictly necessary cookies — required for the platform to function correctly, including session management, login authentication, and security token validation. These cannot be disabled without preventing core platform functionality.
• Performance and analytics cookies — collect anonymised data about how visitors use the platform, which pages are visited most frequently, and how users navigate between features. This data is used solely to improve platform performance and user experience.
• Functionality cookies — remember your preferences and settings, such as preferred language and display options, to improve your experience on return visits.
• Responsible gaming cookies — used to enforce session time reminders, reality checks, and other account-level responsible gaming settings that you have activated.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair or prevent your ability to log into and use the 97gam platform. Disabling other cookie categories will not prevent you from using the platform but may reduce the quality of your experience.

97gam may send you promotional communications relating to cricket betting offers, PSL promotions, slot bonuses, live casino events, and other 97gam platform promotions via SMS and email, subject to the following conditions:

• Marketing communications will only be sent where you have provided explicit consent at the time of account registration or subsequently opted in through your account settings.
• You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your account settings or by contacting 97gam support directly.
• Withdrawal of marketing consent does not affect the lawfulness of any processing carried out prior to withdrawal, and does not affect communications that are operational in nature rather than promotional (such as transaction confirmations, security alerts, and account notices).
• 97gam will not send marketing communications to any player who has activated a self-exclusion period on their account, for the duration of that exclusion period.
• 97gam does not share player contact information with third parties for their own marketing purposes.

97gam is strictly an adult platform. The minimum age requirement for all 97gam services is 21 years of age. 97gam does not knowingly collect personal data from any person under the age of 21.

Where 97gam discovers or has reasonable grounds to suspect that personal data has been collected from a person under the age of 21, the following actions will be taken immediately:

• The relevant account will be suspended immediately pending investigation.
• All funds deposited to the account will be frozen.
• All bets placed and winnings accrued will be voided and forfeited.
• The personal data of the underage individual will be deleted from 97gam systems following conclusion of the investigation, except where retention is required for legal or regulatory purposes.
• The matter may be reported to relevant authorities where legally required.

Subject to applicable law and the specific circumstances of your request, you have the following rights in relation to the personal data that 97gam holds about you. Requests to exercise any of these rights should be submitted to 97gam support via live chat or email at [email protected].